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Warranty

Clear cover for the used car you buy from us, with manufacturer EV battery warranty shown separately where it applies.

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Used car warranty

Each eligible retail vehicle is supplied with written warranty terms before you buy, so the period, claim process, exclusions and any limits are clear at the point of sale.

EV battery cover

Remaining manufacturer high-voltage battery cover is stated on the vehicle advert where available, including expiry date and mileage limit where known.

Legal rights unaffected

A warranty is extra protection. It does not replace or reduce your rights under the Consumer Rights Act 2015.

Our standard warranty position

3 months parts and labour warranty as standard, extendable at point of sale.

We record the warranty supplied on the order paperwork and keep the advert details with the sale record, including battery health, mileage, MOT status and owner count.

What is normally covered

The warranty is intended for unexpected mechanical and electrical failures that arise after purchase and fall within the written policy terms. Wear items, service items, consumables, damage, neglect and faults that were described before sale are normally excluded.

For hybrid and electric vehicles, the high-voltage battery, charging system and drive components may be covered differently by the policy provider and by the manufacturer. We separate those details so the limits are not confused.

Manufacturer battery warranty

Many EVs and plug-in hybrids retain manufacturer battery warranty for a longer period than the rest of the car. Where we can verify it, the advert shows the remaining battery warranty date, mileage cap and measured battery health figure.

Battery warranty terms vary by manufacturer. Most relate to defects and capacity loss below a stated threshold, not normal range changes caused by weather, driving style, wheel size, load or charging behaviour.

If something goes wrong

  1. Contact us as soon as you notice the issue, before authorising repairs elsewhere.
  2. Keep any warning messages, diagnostic reports, photos or videos if safe to do so.
  3. We will confirm the next step in writing and arrange diagnosis where needed.
  4. If the fault is covered, the repair route and authorisation process will follow the written warranty terms.

Your statutory rights come first

If a vehicle is faulty, not as described or not of satisfactory quality, your legal remedies sit alongside the warranty. The short-term right to reject, repair route, first-six-month burden of proof and any vehicle deduction for use are explained on our consumer rights page.