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Terms and conditions

These terms apply to enquiries, reservations, part-exchanges and vehicle sales made with us. They do not affect your statutory rights.

No hidden charges

The advertised price includes every mandatory charge, including admin and preparation. Optional extras such as delivery are shown separately before you commit.

VAT treatment

Most used vehicles are sold under the VAT margin scheme, so no VAT is shown separately. Qualifying and standard-rated vehicles are labelled on the listing.

Statutory rights stand

Nothing here limits your rights under the Consumer Rights Act 2015 or, for distance sales, the Consumer Contracts Regulations 2013.

Finance is regulated

Finance is subject to status and affordability checks.

1. About us

The EV Collection Ltd, Unit 6, Viking Business Centre, Swadlincote, Derbyshire, DE11 7EH. Company number: 17429944. VAT registration: VAT number pending. Contact: hello@theevcollection.com or 01332 480869.

2. Vehicle descriptions and availability

We publish mileage, MOT status, previous owner count and a battery health figure for every vehicle before it goes on sale, and take reasonable care that all details are accurate. Stock can sell quickly, so listings are an invitation to enquire and not an offer to sell. Images may show a car before final preparation.

3. Reservations and deposits

  • A reservation holds a vehicle for an agreed period and is deducted from the balance due.
  • Deposits are taken through a secure payment provider; we never store your card details.
  • If we cannot supply the vehicle, or it is found to be misdescribed, we refund your deposit in full.
  • Where you cancel outside your statutory cancellation rights, we may retain a reasonable amount for costs actually incurred, and will explain any deduction in writing.

4. Payment and collection

The balance must clear before collection or delivery. Ownership passes when payment has cleared in full. We will confirm the paperwork, keys, service history and charging cables supplied at handover.

5. Part-exchange

A part-exchange valuation is based on the information you give us and is subject to physical inspection. It assumes clear title with any outstanding finance settled from the proceeds, and may be revised if the vehicle's condition, mileage or history differs from what was declared.

6. Finance

We may receive a commission from a lender for introducing you, and the amount or existence of commission does not change the price you pay. You can ask us for commission details at any time.

7. Warranty and cancellation

Warranty cover is explained on our warranty page. The 30-day right to reject and, for distance contracts, the 14-day cancellation right are explained on our consumer rights page.

8. Website use, data and liability

Site content is provided for information only and may change without notice. Personal data is handled as set out in our privacy policy. We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care, but we do not exclude liability where it would be unlawful to do so.

9. Complaints and governing law

Contact us first and we will aim to resolve matters quickly. Complaints about a regulated finance introduction can be escalated to the Financial Ombudsman Service. These terms are governed by the law of England and Wales.